Terms of Use

Effective August 20, 2026

These Terms of Use (“Terms”) are a legal agreement between you and Hatch Coaching LLC (“Hatch Coaching,” “we,” “us,” or “our”) governing your use of the UNBUILT by Hatch Coaching mobile application, content, subscription features, and related services (collectively, the “Service”). By downloading, accessing, or using the Service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering into this agreement. By using the Service, you represent that you meet these requirements. The Service is intended for personal, noncommercial use unless Hatch Coaching separately agrees otherwise in writing.

2. Wellness and recovery disclaimer

Do not use the Service to make decisions about detoxification, withdrawal, medication, diagnosis, or treatment without consulting an appropriately licensed professional. Withdrawal from alcohol, benzodiazepines, and other substances can be medically dangerous. The Service is not monitored for emergencies and Hatch Coaching cannot respond through journal entries or in-app activity.

If you may harm yourself or someone else, are experiencing a medical emergency, or need immediate help, call emergency services now. In the United States, call or text 988 for the Suicide & Crisis Lifeline or call 911. Outside the United States, contact the emergency or crisis service available in your location.

3. License and acceptable use

Subject to these Terms, Hatch Coaching grants you a limited, personal, revocable, nonexclusive, nontransferable license to install and use the Service on devices you own or control as permitted by the applicable app store rules. You may not:

• Copy, distribute, sell, sublicense, publicly display, scrape, or commercially exploit the Service or its content except as expressly permitted by law or written authorization.
• Reverse engineer, bypass, disable, or interfere with security, subscription controls, access restrictions, or technical operation.
• Use the Service unlawfully, to infringe rights, to transmit malicious code, or to harass, exploit, or harm another person.
• Represent that Hatch Coaching endorses your services, credentials, treatment, coaching, or commercial offering without written permission.

4. Your entries and local data

You retain responsibility for the information you enter into the Service. In the current version, journal entries, reflections, check-ins, and progress are stored locally on your device and are not synced to a Hatch Coaching cloud account. Do not enter information you do not have the right to store, including another person’s confidential or protected information.

You are responsible for your device, passcode, backups, and access. Deleting the App, losing or replacing the device, restoring a device without a compatible backup, or software or hardware failure may permanently delete local content. Subscription access may be restored through Apple, but personal entries and progress may not transfer between devices.

5. Free and Premium access

The Service may provide a free level and one or more Premium subscription options. The features included in each level are described in the App and may evolve over time. Premium currently provides access to the complete year-one journey and related program material. You must complete the App Store purchase or restore process to receive Premium access.

6. Auto-renewable subscriptions and free trials

• UNBUILT offers monthly and annual auto-renewable subscriptions. The exact price and currency shown by the App Store at checkout control your purchase.
• Eligible customers may receive a seven-day free trial with the annual subscription. Eligibility is determined by Apple, and introductory offers are generally available only once within the subscription group.
• Payment is charged to your Apple account when the purchase is confirmed or when an applicable free trial ends. The subscription renews automatically unless canceled at least 24 hours before the end of the current billing period.
• Your Apple account may be charged for renewal within 24 hours before the end of the current period. You may manage or cancel the subscription in your Apple account settings.
• Deleting the App does not cancel a subscription. Except where required by law, billing and refund requests are handled by Apple under its policies.
• If prices change, Apple will provide any notice or consent process required by its rules or applicable law.

7. Intellectual property

The Service, UNBUILT method, written material, exercises, meditations, branding, graphics, software, arrangement, and other content are owned by Hatch Coaching or its licensors and are protected by intellectual-property laws. These Terms do not transfer ownership. UNBUILT, Hatch Coaching, associated logos, and related marks may not be used without written permission.

8. Third-party services

The Service relies on third parties, including Apple for distribution and billing and RevenueCat for subscription verification. Their services may be governed by separate terms and policies. Hatch Coaching is not responsible for third-party outages, account restrictions, payment decisions, or services outside our control.

9. Changes, availability, and termination

We may update, modify, suspend, or discontinue parts of the Service to improve it, address security or legal requirements, or change the offering. We will not intentionally deprive you of paid access during an active subscription without providing a reasonable remedy required by law. We may suspend or terminate access for material violation of these Terms, fraud, abuse, or unlawful conduct.

10. No warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Hatch Coaching disclaims express and implied warranties, including merchantability, fitness for a particular purpose, noninfringement, accuracy, availability, and results. We do not promise that the Service will be uninterrupted, error-free, or suitable for every person, condition, recovery path, or objective. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

11. Limitation of liability

To the fullest extent permitted by law, Hatch Coaching and its owners, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data, revenue, profits, opportunity, or goodwill; or harm arising from reliance on the Service, inability to access it, or loss of locally stored content. Hatch Coaching’s aggregate liability arising from the Service will not exceed the greater of the amount you paid for the Service during the twelve months before the event giving rise to the claim or US $100. These limitations do not exclude liability that cannot lawfully be limited.

12. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Hatch Coaching and its owners, officers, employees, contractors, and licensors from claims, losses, liabilities, and reasonable expenses arising from your unlawful misuse of the Service, violation of these Terms, or infringement of another person’s rights.

13. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except where the law of your residence provides nonwaivable consumer protections. Any dispute not required to proceed elsewhere by applicable law will be brought in a court of competent jurisdiction in Washington. Before filing a claim, the parties will make a good-faith effort to resolve the matter informally by written notice.

14. Apple-specific terms

If you obtained the App through Apple’s App Store, you acknowledge that these Terms are between you and Hatch Coaching, not Apple. Apple is not responsible for the App or its content and has no obligation to provide maintenance or support. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the Apple-related provisions. Your use is also subject to the Apple Media Services Terms and Conditions and Apple’s Standard Licensed Application End User License Agreement, to the extent applicable.

Apple’s standard license is available at apple.com/legal/internet-services/itunes/dev/stdeula.

15. Changes to these Terms

We may update these Terms as the Service changes. We will post the revised Terms with a new effective date and provide additional notice when required. Continued use after the effective date constitutes acceptance, except where applicable law requires another form of consent.

16. General terms

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; Hatch Coaching may assign them as part of a business transaction or by operation of law. These Terms, the Privacy Policy, and applicable app-store terms constitute the complete agreement concerning the Service.

17. Contact

Questions about these Terms may be submitted to Hatch Coaching LLC through unbuiltmethod.com/contact. Please write “UNBUILT Terms” in the subject or opening line of your message.