UNBUILT App Support

Help with access, subscriptions, and using the App

UNBUILT is designed to be simple and private. Use this page for help with App access, Premium subscriptions, purchase restoration, or technical problems.

Contact Hatch Coaching

Submit an App-support request through the UNBUILT contact form and begin your message with “UNBUILT App Support.”

Include your iPhone model, iOS version, App version, and a brief description of what happened. Screenshots are helpful, but do not include journal entries, payment-card information, passwords, health records, or other sensitive information. Support messages are reviewed during ordinary business operations and are not monitored continuously.

Subscription help

Restore an existing purchase

1. Open UNBUILT.
2. Open Account.
3. Choose Manage or Restore Purchases.
4. Choose Restore Purchases and use the Apple account that originally subscribed.

Restoring purchases can restore Premium access. It does not restore locally stored journal entries or progress from another device.

Manage or cancel a subscription

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Choose UNBUILT and select the available management or cancellation option.

Deleting UNBUILT does not cancel the subscription. Apple controls billing, cancellations, eligibility for introductory offers, and refund decisions.

Request a refund

App Store purchases are billed by Apple. Refund requests should be submitted through reportaproblem.apple.com.

Local journal and progress

The current version stores your journal entries, reflections, check-ins, and program progress on your device. Hatch Coaching cannot see or recover this content. Deleting the App or losing the device may permanently delete it. Premium status may be restored through Apple, but local content may not transfer.

Troubleshooting

• Confirm that your iPhone has an active internet connection when loading subscription options or restoring purchases.
• Update UNBUILT through the App Store or TestFlight when a newer version is available.
• Close and reopen the App after completing or restoring a purchase.
• Confirm that the Apple account on the device is the account used for the subscription.
• If a problem remains, contact Hatch Coaching using the support instructions above.

Safety and urgent help

If you may harm yourself or someone else, are experiencing a medical emergency, or need immediate help, call emergency services now. In the United States, call or text 988 for the Suicide & Crisis Lifeline or call 911. Outside the United States, contact the emergency or crisis service available where you live.